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Elements and Performance Criteria

  1. Investigate social sustainability issues and practices

Required Skills

Required skills

Required skills include

researching and interpreting information about social sustainability and how it applies to the organisation and the work area

planning and implementing activities to achieve outcomes

modelling desired behaviours

using and interpreting numerical data in relation to social sustainability

presenting information targeted to diverse stakeholders

applying strategies that support change

applying techniques that encourage participation and inclusion

Required knowledge

Required knowledge includes

social sustainability issues that may affect the work area or work group for example

human rightsexploitation in the supply chain

purchasingprocurement decisions that may affect employment supply and quality of food and water heritage and access to services of communities in the supply chain

community concerns and perceptions

diversity in the workplace

procedures that support equity participation and staff engagement

procedures for managing performance addressing bullying discrimination and harassment and providing skills and development

work conditions

programs that target local recruitment

the impact of environmental issues on peoples health and lifestyle

current industry practices to address social sustainability issues such as

incorporating social sustainability criteria into procurement decisions and tenders

amendingdeveloping new procedures

programs that target local community issues

programs that engage with local community and organisations

financial and other support for charities

working with social enterprises

legislativeregulatory requirements that have social sustainability implications such as

Competition and Consumer Act

Commonwealth and stateterritory antidiscrimination legislation

Equal Opportunity for Women in the Workplace Act

Stateterritory and local government planning legislation

industrial relations legislation and awards

voluntary codes and standards that have social sustainability implications such as

Global Reporting Initiative GRI

ISO Guidance on social responsibility

industry codes principles and covenants

the organisations processes for implementing initiatives amending procedures making recommendations and reporting

change management strategies

factors that contribute to lack of engagement discrimination and poor participation in the workplace

techniques to encourage participation communication and respect in the workplace

approaches to measuring social sustainability

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

A person who demonstrates competency in this unit must be able to engage stakeholders in identifying and making social sustainability improvements within the work area and promote awareness about social sustainability to others in the organisation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts Critical aspects of assessment and evidence include

identifying the social sustainability implications of the organisations systems procedures and work practices

analysing and interpreting data on social sustainability

prioritising planning and implementing changes within own area of responsibility and within organisational approvals and procedures

using techniquesstrategies to encourage participation from stakeholders

using techniquesstrategies to promote change

Context of and specific resources for assessment

This unit of competency is to be assessed in the workplace or a simulated workplace environment

Assessment should emphasise a workplace context and procedures found in the candidates workplace

This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit

The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team

Method of assessment

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

The language literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a worklike environment


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Techniques and tools

Techniques and tools may include:

visual workplace concepts

measurement, display and/or recording devices

changed work practices/procedures

competence development and awareness training

group activities

external advice/services

Social sustainability metrics

Social sustainability metrics refers to quantifying the social aspects of sustainability which are typically ‘intangible’ and hard to measure. This is done by using indicators and estimations

Equitable participation

Equitable participation can be encouraged using activities and strategies, such as:

protocols for communication and providing feedback

rewarding innovation and initiative

encouraging suggestions and implementing them, as feasible

recognition and reward programs

activities that recognise different ways of communicating and/or thinking, e.g. verbal, written and visual

encouraging respect for cultural diversity, diverse interests and differing opinions

using interpreters or translated information

addressing barriers to communication

Procedures that support engagement

Procedures that support engagement typically cover issues such as:

training and development

progression and promotion

hours of work and work-life balance

work conditions and leave entitlements

access to facilities and amenities

performance reviews and performance management

recognition and reward

bullying, discrimination and harassment

Change management strategies

Change management strategies should be relevant to the work area and level of responsibility of the learner and may include:

case studies from similar businesses

finding champions within the organisation

promoting internal success stories/runs on the board

identifying the benefits of social sustainability targeted to stakeholder interests/needs

Stakeholders

Stakeholders include individuals and groups within the organisation and the value chain that have a direct interest in the enterprise's conduct, actions, products and services, such as:

employees

management

shareholders

customers

suppliers

regulatory bodies

other organisations

specialists who may have particular technical expertise